Your Data Delivered with a Human Touch
Count on Tainerex
At Tainerex, our dedication to quality assurance is unmatched. Over the years, we’ve built a quality-assurance system of checks and balances that permeates every aspect of our business. Here’s how we quantify qualitative data for you and create a report you can trust.
Careful Review for High-Quality Data
Many of our competitors don’t even employ quality editors. Are you willing to make critical business decisions based on data that may not be accurate? Tainerex’s exceptional staff of quality assurance editors are thoroughly instructed on how to work with each client and their custom reports.
Tainerex quality assurance editors scrutinize scores and narratives, dates, times, receipts and underlying methodologies while preserving the voice of the field representative. Surveys that don’t adhere to our strict quality assurance standards are rejected. Tainerex also reviews the work of our quality editors and randomly performs spot checks to ensure that quality editors are continually meeting our stringent standards.
You can be confident that each and every mystery shop, intercept interview, compliance audit, panel/focus group discussion or survey will be performed to your exact requirements. We guarantee it.
Supported by Smart Technology
Our IT staff works hard to provide quality data with our rules-based tracking system. Here’s how:
Automated quality control
A manual review by our quality assurance team is supplemented by automated checks for consistent answers, advanced branching rules and back-end fraud and error detection systems. We love complicated algorithms. We audit our field representatives’ scoring habits to ensure that scoring is not biased, and if field representatives consistently submit all high scores or low scores, they’re targeted for further review.
We even track how much time each field representative spends reviewing client requirements and completing each page of our online survey forms. This is just one of many quality control measures that allows us to determine whether adequate time was spent completing an assignment.
We also limit how many times a field representative can visit the same location or client in a given month, year or period. Limiting exposure at a single location greatly helps to maintain anonymity, which ultimately increases the quality of our services.